News

EA pledge "more equitable rules" on account bans
Posted: 17.11.2011 13:52 by Simon Priest Comments: 7
EA links accounts through their various services together which is causing a problem as some complain that a forum ban stops them from being able to play games via Origin.

The publisher has responded saying they're "planning a policy update" that will "include more equitable rules" on account suspensions. EA want to make sure the "time fits the crime."

Gamers are rightly concerned that a ban on a forum meant no access to their online EA titles, and apparently contact with customer support was anything but helpful.

"With every game and service EA offers, we take the satisfaction of our customers very seriously. We discourage cheating and strive to maintain a high level of integrity in both our games and our forums. Therefore when someone violates our Terms of Service, we are forced to take actions that can include suspensions and other measures," said EA.

"We do not take those decisions lightly – however the integrity of our services and the satisfaction of our customers requires a clear set of rules." The crux of the problem are user bans on the EA forums for breaking certain rules which leads to customers unable to access products they've paid for. This is a big no-no and likely illegal.

"We have listened to our customers and are planning a policy update which will include more equitable rules on suspensions – we want to make sure the time fits the crime," continued EA's John Reseburg.

"As with all technology updates, these changes take some time to implement. Meanwhile, we urge any user with a question about suspensions or our policies to please contact us at (866) 543-5435 so we can address their specific situation.” This will hopefully lead to a 'disconnect' between forum and gamer accounts so bans on one don't cross over.

Sure it's happened to most of us - we play a match and things aren't going great and sometimes we rant. Bad mouthing someone or thing on a discussion forum is quite different though from being an online cheater. They should be treated and held to account separately, or I feel a class-action lawsuit over the horizon. What say you, video gamer?

Comments

By herodotus (SI Herodotus) on Nov 17, 2011
herodotus
Battlelog, incorporating both the game and forum accounts into one is still a work in progress. EA reps on Twitter differ to those on the Forums, who differ yet again from EA Support (the latter now listing "Questions Answered", not "Questions Solved" as their KPI's).
There are so any hackers, cheaters and bad aadmins on the RAnked Serevers, not including the frustratingly game breaking 'disconnects' that loads of gamers vent on the Forums. To penalise a gamer for doing so by banning their account (and not the hacker or bad admin's) is just wrong.
Loads of work to do on Battlelog yet. Scrapping Origin would be a great first step.
By JonahFalcon (SI Elite) on Nov 17, 2011
JonahFalcon
EA is so cute. They said the same thing back in May.

@herodotus: Origin has nothing to do with the issue. Origin didn't exist a few months ago.
By herodotus (SI Herodotus) on Nov 17, 2011
herodotus
I know they are unrelated. I just want Origin gone.
Click on BF desktop icon->Origin launches->Battlelog launches->5mins to connect to MP local server->crash/disconnect 5 mins into game.
Don't need both Origin and Battlelog to play. Keep one or the other, not both.
By FoolWolf (SI Elite) on Nov 17, 2011
FoolWolf
Had to butt in here: Origin launched in June - meaning that a few months ago - it DID exist ;)
By herodotus (SI Herodotus) on Nov 17, 2011
herodotus
Quite right. It was called Origin Beta back then, and quite oddly enough it still is:)
By JonahFalcon (SI Elite) on Nov 18, 2011
JonahFalcon
It didn't exist in May, when the first guy got screwed over in Dragon Age II.
By FoolWolf (SI Elite) on Nov 18, 2011
FoolWolf
That only proves that EA can screw you with or without Origin Jonah ;)

Origin is bad in some other ways and EA as a company isn't exactly ringing my bell of comfort zone - so if the trend continues - EA will get to the back drawer of attention just like Ubisoft.

Activision isn't that much better but as long as they keep with STEAM - they are somehow in the "oh what the heck" area at least. Blizzard is moving on though so that's a part to keep a sharp lookout for.