News

Blizzard calls lawsuit "frivolous"
Posted: 12.11.2012 03:32 by Comments: 4
Blizzard has reacted to the class-action lawsuit aimed at the company accusing it of profiteering off Battle.net's insecurity by selling $6.50 Authenticators, and mandating online access to non-MMOs. Predictably, the studio is calling the suit "frivolous", dismissing it out of hand.

According to the company, the class-action suit is “completely untrue and apparently based on a misunderstanding of the Authenticator’s purpose."

“Considering that players are ultimately responsible for securing their own computers, and that the extra step required by the Authenticator is an added inconvenience during the log in process, we ultimately leave it up to the players to decide whether they want to add an Authenticator to their account. However, we always strongly encourage it, and we try to make it as easy as possible to do,” it added.

As for as Blizzard hiding breaches from customers, “We explained the actions we were taking and let players know how the incident affected them, including the fact that no names, credit card numbers, or other sensitive financial information was disclosed. You can read our letter to players and a comprehensive FAQ related to the situation on our website.”

Blizzard went on to state that its players have overwhelmingly supported the company in this matter. “Blizzard deeply appreciates the outpouring of support it has received from its players related to the frivolous claims in this particular suit,” it reported.
Source: VG247
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Comments

By nocutius (SI Elite) on Nov 12, 2012
nocutius
Blizzard is apparently forgetting that those same people can also choose to be frivolous when it comes to purchasing their next game.
By lichlord (SI Core) on Nov 12, 2012
lichlord
consumer is king blizzard keep em happy and well fed or you have an angry mob...
By herodotus (SI Herodotus) on Nov 12, 2012
herodotus
It IS a pain in the rectum to use an authenticator, but with that pain gamers expect, rightfully IMO, a higher degree of security from Blizzard. I'm afraid, Blizz you're on the 'baddie' side of this argument.
By psycros (SI Veteran Newbie) on Nov 12, 2012
psycros
Blizzard is rapidly losing what little consumer goodwill it has remaining.