Hammerpoint responds to 'inaccurate listing' for The War Z, top seller on Steam
Posted: 19.12.2012 12:56 by Simon Priest Comments: 13
Survival horror MMO The War Z from Hammerpoint Interactive is in trouble with its community after users began complaining that the game doesn't deliver what was advertised through Steam.

Right now it's Steam's top selling title. Its listing promises maps ranging 100 to 400 square km, but it has only just one at 72 km. They're sorry to those who "misread information" about The War Z.

The listing on Steam has since been revised but gamers aren't happy to learn what they've paid for isn't exactly what they have been promised by Hammerpoint.

"As you all know we launched the game on Steam yesterday,” posted executive producer Sergey Titov on The War Z forum. “Okay - we're number one top grossing game on Steam right now - thank you guys for your support."

“At the same time it was clear that there were a number of customers that felt that information about the game was presented in a way that could have allowed for multiple interpretations."

“We've taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks."

“We also want to extend our apologies to all players who misread information about game features," he added. “At the end of the day our goal is to serve our players as best as we can, and we love when you guys steer us into the right way of doing it!” Highlighted features have since been redressed as 'upcoming features' for the MMO.

In a later interview with GameSpy, Titov is of the impression the fault lies with gamers. “I'm sure there'll be people who will look into small details and will say, 'no I was misled,' where in fact they imagined something to themselves without checking details first,” he said. “I'm sure that Steam have its refund policies that should handle those situations.”

As for those presently 'hating' on the game, Titov believes these people are either "extreme DayZ fanboys" or those who believe themselves to have been misled, or that The War Z hasn't met their expectations.

"I really envy DayZ creators for having such loyal players, yet I don't think we can do anything. Yes we've announced the game right before DayZ mod reached its prime and it started losing popularity after that. And yes, The War Z and DayZ themes are similar. Heck, both projects are using same reference to other products in their titles," he said.

"So, if I'll be a DayZ fanboy, I'll be royally pissed off at The War Z. Especially since they won't be able to do anything about it, all they can do is spread lies and false information about game. They just love to omit obvious facts and bend words.”

Another sore issue has been the player limit on servers. The product page lists up to 100 can be supported but a cap of 50 was in place, which has since risen to 70 for public servers. However Hammerpoint say that any private server can be set at 100. Right now another batch of trouble is brewing on The War Z Steam forum... censorship.

"We take these complaints seriously and are investigating the issue," posted Valve's Al Farnsworth, responding the complaints by users that forum posts are being wiped if they criticise the MMO.

"There has been a lot of traffic in this forum - a new topic every minute for the last day and a half, with thousands of replies," he said. "All that makes moderation a very difficult task."

"If you have concerns or criticisms about the game, you are free to post those in this forum. However, please keep your posts on-topic and about the game. There's no reason to personally insult other posters, the developers, or the moderators. Please keep the discussion rules and guidelines in mind when posting."

'Kewk' appears to be the culprit who has been heavy with Steam forum user bans who voice less than flattery remarks about the zombie MMO, and deleting the threads.

Reddit users managed to grab the original Steam product listing which shows other features being advertised for The War Z, despite not being present, such as rentable private servers, a skills system and a friends list. The MMO is also missing a hardcore mode with no mention it's barely out of its beta phase.
Source: Eurogamer
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By SirRoderick (SI Elite) on Dec 19, 2012
This is what I get for buying it before reviews -_-

The game is NOT EVEN CLOSE to finished and Valve should be seriously be reviewing their policies.
By nocutius (SI Elite) on Dec 19, 2012
I didn't even notice this getting released, I thought it's gonna be completely f2p.

So we better wait then, I'm not in the mood for beta testing too many games.
By danfreeman (SI Elite) on Dec 19, 2012

I know the video is pretty long but he picks on all the problems i feel,this is trash and there`s no way around it.
By SirRoderick (SI Elite) on Dec 19, 2012
It's a freakin alpha build is what it is. It's business practices of the worst kind, complete dishonesty and PURPOSEFUL deception of consumers. That makes me a hell of a alot more agry than the 15 bucks I threw away.
By danfreeman (SI Elite) on Dec 19, 2012
Add to that the fact that when your character dies you lose all the stuff he has,even if you pay real money for it,that`s basically kicking you in the balls and laughing at you.
By nocutius (SI Elite) on Dec 19, 2012
The purchases really are not account bound but character bound?
That's almost hard to believe.

That's pretty dumb, no point in putting it politely.
Why would I even buy something when I know that a single encounter with an a**hole is enough to lose it all?
By danfreeman (SI Elite) on Dec 19, 2012
And you can die 5 seconds after making a character,that`s just insulting.
By SirRoderick (SI Elite) on Dec 19, 2012
According to rockpapershotgun, The War Z is now no longer available for sale on Steam and Valve is offering full refunds to anyone that wants them.

Well, that's something from Valve at least. Hoping they institute some sort of checking procedure in the future.
By nocutius (SI Elite) on Dec 19, 2012
Watched the video and I'm glad I didn't even notice the game has been released.

Just checked on Steam and the buy button has disappeared so it seem the game really has been pulled. The button was still there at least half an hour ago.

So good riddance I guess.
By herodotus (SI Herodotus) on Dec 19, 2012
Lying sacks of....
Reports of gamers complaining having their accounts banned, arse-kissers getting in-game rewards from the Devs and cheating condoned are everywhere. Also too are the endless complaints that features listed on the Store page are simply non-existent, that the servers are beta servers only, the product features are mis-represented and you have a fraudulent action on your hands.
Good luck Valve, busy giving refunds now, and up yours Hammerpoint.
By Hammerjinx (SI Core) on Dec 20, 2012
I saw it when it came up and thought it looked a bit unfinished, but still cool. I decided I'd wait a week and see what people were saying. When I showed my brother, it had changed.
By FoolWolf (SI Elite) on Dec 21, 2012
Read some reports and interviews and horrid grasp of reality. I'm not going to support them by sending money. Good that this title was only on my to check up list...
Now I have time over for soething else.