News

Gamers can return digital titles on Origin after a week
Posted: 21.08.2013 17:07 by Comments: 15
Regret buying a bad game on Origin? Electronic Arts has now instituted a "Great Game Guarantee" - if you think a game is not worth the price you paid for it on the publisher's digital distribution platform, you can "return" it and get your money back up to a week after purchase.

According to EA's FAQ:

"Starting, August 19, 2013 - the Great Game Guarantee (GGG) allows you to return EA digital game downloads (PC/Mac) purchased on Origin for a full refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first.

"To clarify, we are absolutely honoring the 24 hour and 7 day GGG period starting August 19 - meaning you can refund your un-launched game from August 12; and your already launched game from August 13."


Exact terms can be read here.

Consider most retail outlets won't allow you to trade in a used PC game for credit, let alone get a refund if it stinks...
Source: Joystiq
Game advertisements by <a href="http://www.game-advertising-online.com" target="_blank">Game Advertising Online</a> require iframes.

Comments

By nocutius (SI Elite) on Aug 21, 2013
nocutius
Refunded for real money or in-store credit?

Is this gonna work on an honor system? I see huge potential for abuse here, many games can be finished in a short afternoon.

But to actually comment the news: WELL DONE EA!
I think this is the first time when they appear to be the good guys, at least it goes beyond my memory if it had happened before.

Steam you've been bested in one area, pay attention :).
By JonahFalcon (SI Elite) on Aug 21, 2013
JonahFalcon
Refund as in "get your money back" refund.

https://www.origin.com/en-us/great-game-guarantee-terms
By Jasca_Ducato (SI Core) on Aug 21, 2013
Jasca_Ducato
Blimey. They're actually going above and beyond their legal obligations? I'm somewhat impressed (and very confused).
By Gale47 (SI Core) on Aug 21, 2013
Gale47
Whoa. This is something new :D
Altough, I'm guessing there's a catch.
By noobst3R (SI Core) on Aug 21, 2013
noobst3R
Like Jasca_Ducato said: I'm somewhat impressed and very confused.
By JonahFalcon (SI Elite) on Aug 21, 2013
JonahFalcon
No catch, Gale. And frankly, most people know what they want and are satisfied with their purchase. And if you buy a bundle, you have to return the ENTIRE BUNDLE, which is unlikely.

It's a great PR move for something people don't really do - return PC games.

What this does show is EA is less concerned with piracy than before.
By SirRoderick (SI Elite) on Aug 21, 2013
SirRoderick
Well cue people rushing to finish games in 6 days x3

But seriously, I do like this. Now please let me view your shop in the language I selected instead of French and I might buy something.
By Gale47 (SI Core) on Aug 21, 2013
Gale47
Oh goody then. It's nice to see the devs getting smarter. As for the piracy, I'm somehow getting the feeling that more and more gamers actually buy their games nowadays.
By FoolWolf (SI Elite) on Aug 22, 2013
FoolWolf
Actually this seems like a first step to actually meet the demands of gamers/consumers being able to re-sell their digital purchases.

For all the bad EA has done - lately they seem to actually be working on being less evil. A good move that should be recognized I believe. Too bad they still have more than just policies to struggle with - making good unique games and break the chain where they buy game developers that suddenly just crumbles to dust... Well, we'll see but if EA turns into a "good guy" - heck a decent - or even mildly annoying only - would be making the gaming world a far more intreesting place.

Jonah - I bet they would have considered differently had they had this policy for a game like Aliens:CM ;) I would have returned that in less than 24 hours - too bad it was a retail disc - but this is incentive to really buy all digital first in my mind - and I'm sure they know that as well ;)
By noobst3R (SI Core) on Aug 22, 2013
noobst3R
"But seriously, I do like this. Now please let me view your shop in the language I selected instead of French and I might buy something."

This.
By Hammerjinx (SI Core) on Aug 23, 2013
Hammerjinx
Nice! I might play the new Sim City for 20 hours then return it.

Between this and the (still current) EA Humble Bundle, I think EA are really trying to get people onto Origin. I think that's their end-game here.

Well... the end-game is that people buy stuff on Origin, but you get my point.

Frankly, if they want my money they're going to have to stop gouging on price just cos I'm Aussie. At the end of the day there's tonnes of non-EA games I can get cheaper, so it's really only the occasional title I'm really interested in, or more likely if I can get it way cheap (like the humble).
By nocutius (SI Elite) on Aug 23, 2013
nocutius
True it does feel like some sort of a drive but at those prices who cares :).
Steam had their Orange Box so we can forgive Origin herding us with their Humble Bundle specially considering all the money goes to charity.
By Voqar (SI Core Veteran) on Aug 23, 2013
Voqar
"Refunds may not be supported where Electronic Arts detects fraud or abuse of the refund process."

So since Steam and Origin track how much you play, I'd say it's highly unlikely you're going to get to return games you've obviously played.

"oh no, but really, I played that shooter with an estimated 12 hours of content for 20 hours and it SUCKED"

I still like the idea of reasonable buyer protection since not all games have demos, demos can be misleading (I like XCOM:EU but the demo doesn't really reflect the real game, for ex), and even with youtube, forums, reviews, etc you can still make a poor purchase.

I'd be bonus if it gets Steam to change their draconian refund stance - but I doubt Valve really cares what EA does with Origin since Steam has no noticeable competition these days.
By JonahFalcon (SI Elite) on Aug 24, 2013
JonahFalcon
GoG waves hello.
By Hammerjinx (SI Core) on Aug 24, 2013
Hammerjinx
If they're going to have games you can be over and done with in a day, then that's part of the risk you take by having a 24 hour window from activation.

I'm sure they're hoping nobody actually takes up the offer, especially in cases where they've finished the game. I guess they could argue abuse/fraud if you had finished the game, but there's been more than a few games I've played where I've expected a lot more play time when I've felt the story winding down. I think you could reasonably argue that you felt hard done by with a game that was over that quickly.

I'd imagine they're be aiming it more at situations like, buying a game, returning it, then buying it again and returning it again, and again, and again.