As apposed to what they advertise the full game is not free to use, only the limited demo up to level 20, on the demo server with a subset of the races can be played for free. You must buy the game in order to level up to 100, multi-class and log on to the real servers.
If you do buy the game the level 20+ game is radically different from the under 20 game. The level progression slows to a grinding crawl and gear repair costs go up by a factor of 10 and customer support disappears once they have your money. Over level 20 the quests dry up. The game has a very unfinished feel and it’s obvious that the only thing they are concerned with is enticing the under 20 free players to buy the game.
They like to talk about all the monster templates you can play if you buy the game but once you get one and travel to the other side of the world on foot to monster town you find that in fact the “town” is nothing but a blank area on a hill side with a few monster NPCs standing around. No quests, no buildings, nothing just an empty area with a banker and trainers.
Every patch brings nerfs to the paid players and there are NO refunds.
The game is better than a sharp stick in the eye but not by much